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Gamed: Why Performance Targets and Incentives Fail and How to Fix Them

Total Credits: 4 including 4 Business Management & Organization - Non-technical

Average Rating:
Not yet rated
Categories:
ACPEN Industry Institute |  Industry |  Practice Management |  Professional Development |  Human Resources
Faculty:
Bernie Smith
Course Levels:
Basic
Duration:
4 Hours
License:
Product Setting: Expires 90 day(s) after program date.
Dates
Please Note: Programs with a ☾ insignia begin after 5pm or air on the weekend.

Description

Targets can be a powerful catalyst for remarkable achievements - from landing humans on the moon to eradicating smallpox and repairing the ozone layer. However, poorly designed targets can have severe consequences, potentially leading to executive imprisonment, corporate collapse, or even loss of life.

This course uses real-world examples and case studies to guide you through a practical, step-by-step process for crafting robust, effective, and credible targets for your organization. You'll learn how to harness the positive potential of targets whilst avoiding the pitfalls that can derail even the most well-intentioned performance initiatives.

Basic Course Information

Learning Objectives
  • Spot and understand the 33 common ways targets and incentives can go wrong
  • Get to grips with the 15-step ROKET-DS design system
  • Put the method into practice through hands-on workshop exercises
  • Confidently apply ROKET-DS to your own business or your clients' organizations

Major Subjects
  • Diagnosing problems with existing performance targets and incentives
  • Designing performance targets (that work in the real world)
  • Designing incentives the drive the intended behaviours and outcomes
  • Avoiding common mistakes, problems and pitfalls with performance targets and incentives

Course Materials

Important CPE Credit Instructions_READ BEFORE WEBCAST UPDATED (442.7 KB) Available after Purchase
Course Handouts (1.3 MB) Available after Purchase
Timed Outline (14.1 KB) Available after Purchase

Faculty

Bernie Smith's Profile

Bernie Smith Related Seminars and Products

Founder

Made to Measure KPIs

Bernie Smith, founder of Made to Measure KPIs, trains and coaches businesses to develop meaningful KPIs and present their management information in the clearest possible way to support good decision-making.
His approach has been adopted by many organisations, including Airbus, HSBC, UBS, Lloyd’s Register, Credit Suisse, Royal Bank of Scotland, LloydsTSB and many others. He has written twenty books on KPIs, regularly tops this category on Amazon and is a frequent key-note speaker on performance measurement.

Earlier in his career, Bernie, who qualified as a professional engineer, worked as a consultant leading teams delivering exceptional operational improvement in blue-chip companies using Lean and Six Sigma approaches. This broad industry experience has given him a unique perspective when it comes to developing KPIs to improve organisational performance.

Bernie lives in Sheffield, UK, with his wife Liz, two children and some underused exercise equipment.

Dates

Tue, Jul 08, 2025 - 11:00am to 02:40pm CDT
Thu, Jul 24, 2025 - 01:00pm to 04:40pm CDT
Tue, Aug 05, 2025 - 09:00am to 12:40pm CDT
Fri, Aug 22, 2025 - 11:00am to 02:40pm CDT
Tue, Sep 02, 2025 - 06:00pm to 09:40pm CDT
Wed, Sep 24, 2025 - 09:00am to 12:40pm CDT
Thu, Oct 09, 2025 - 11:00am to 02:40pm CDT
Mon, Oct 20, 2025 - 01:00pm to 04:40pm CDT
Sat, Nov 01, 2025 - 09:00am to 12:40pm CDT
Thu, Nov 20, 2025 - 11:00am to 02:40pm CST
Sat, Nov 29, 2025 - 10:00am to 01:40pm CST
Wed, Dec 03, 2025 - 01:00pm to 04:40pm CST
Mon, Dec 15, 2025 - 09:00am to 12:40pm CST
Fri, Dec 26, 2025 - 11:00am to 02:40pm CST
Fri, Jan 09, 2026 - 01:00pm to 04:40pm CST
Tue, Jan 20, 2026 - 06:00pm to 09:40pm CST
Tue, Feb 03, 2026 - 11:00am to 02:40pm CST
Thu, Feb 26, 2026 - 01:00pm to 04:40pm CST
Wed, Mar 11, 2026 - 09:00am to 12:40pm CDT
Mon, Mar 30, 2026 - 11:00am to 02:40pm CDT
Thu, Apr 09, 2026 - 06:00pm to 09:40pm CDT
Tue, Apr 21, 2026 - 09:00am to 12:40pm CDT
Sat, May 09, 2026 - 10:00am to 01:40pm CDT
Mon, May 11, 2026 - 11:00am to 02:40pm CDT
Thu, May 21, 2026 - 01:00pm to 04:40pm CDT
Wed, Jun 03, 2026 - 09:00am to 12:40pm CDT
Tue, Jun 30, 2026 - 11:00am to 02:40pm CDT
Tue, Jul 07, 2026 - 01:00pm to 04:40pm CDT
Thu, Jul 30, 2026 - 09:00am to 12:40pm CDT
Tue, Aug 04, 2026 - 06:00pm to 09:40pm CDT
Wed, Aug 26, 2026 - 01:00pm to 04:40pm CDT
Sat, Sep 05, 2026 - 09:00am to 12:40pm CDT
Thu, Sep 10, 2026 - 09:00am to 12:40pm CDT
Tue, Sep 29, 2026 - 11:00am to 02:40pm CDT

Additional Info

Basic Course Information

Prerequisites None
Advanced Preparation None
Designed For

Business professionals who:

  • Are tasked with creating new, effective, performance targets and incentives
  • Those who need to fix existing, problematic, performance targets and incentive schemes
  • Want a structured and practical design framework

Original Recording Date 09/2024
Course Developer Made to Measure KPIs
Date Added to Catalog 09/2024
Yellow Book No

Additional Information

Complaint Resolution Policy

Please contact Anne Taylor for any complaints. anne.taylor@acpen.com, (972-377-8199). 


Official Registry Statement

Business Professionals' Network, Inc. is registered with the National Association of State Boards of Accountancy (NASBA) as a sponsor of continuing professional education on the National Registry of CPE Sponsors. State boards of accountancy have final authority on the acceptance of individual courses for CPE credit. Complaints regarding registered sponsors may be submitted to the National Registry of CPE Sponsors through its website: www.nasbaregistry.org


Instructional Delivery Method

Group Internet Based


Course Registration Requirements

Online Registration


Refund/Cancellation Policy

Please contact the ACPEN help desk 1-877-602-9877 or help@acpen.com if you wish to cancel your attendance for a previously purchased webcast and are requesting a refund or transfer. 


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